FAQOur answers to frequently asked questions
I have successfully created my account, installed the plugin and configured my information - but signatures are not being added to my email. What's going on?
Once you have completed the installation and configuration, do make sure you (our your users) have performed the following actions:
- added the desired signature to the Hancock.it plugin configuration;
- disabled the automatic signature for this account in GMails's "Mail settings";
- re-started your browser (you have to re-load all your mail browser windows to make Hancock.it work).
If things still don't work, please contact us and we'll try to help.
Everyone is saying email is dead - so why worry about optimizing this channel?
Email is over 40 years old - but is alive and kicking. According to Pingdom, in 2011 the average corporate user sent and received 112 messages per day. That's over 100 opportunities to impact your brand in a controlled, and positive way. But let's ask the pros why they think email is here to stay. Please read on.
E-mail contains sensitive information, does Hancock.it collect or store any of my private e-mail data?
No, Hancock.it's system architecture is designed for privacy. Because Hancock.it works with a browser plugin on your local computer, none of your email information is ever sent to our servers. The Hancock.it signature data
is all stored locally on your computer and the only data Hancock.it has access to is the signature count for click-through analytics.
What types of taglines should I use in my signatures?
This depends on your company and your objectives. You can create some very interesting taglines and personalized message. For inspiration, please visit
our creative uses section.
Is Hancock.it free?
Yes - at least while we're in Beta. Please do give us feedback to help us make something worth charging for.
Didn't find your question answered?
Feel free to
contact us directly.
